Documentation can help your business to become more productive and consistent as it will save TIME and MONEY for you in the long run. The end result is your customers also become more happy and satisfied with your products and services!
Many small and micro businesses in Malaysia, especially the traditional businesses, tend to have all the important information stored inside the brain of the business owners or the key senior staffs of the company. All the communications (to the customers, partners, suppliers, subcontractors or staffs) are VERBAL and repetitive. The root cause to this business problem is: most people are just too lazy, too busy or too "lousy" to write it down. And they don't see the "long term benefits" to document it down.
Now, if you want to #GoOnline and #GoDigital with your business, the first step is to document it, or simply write it down, on paper or in any Word Processing software such as Microsoft Words that you are familiar with.